Strategic Alignment

LRADAC utilizes the balanced scorecard to develop the strategic direction and blueprint for the Agency to move proactively forward in coming years. The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. LRADAC’s initial Balanced Scorecard was published in early FY 10 and serves as the umbrella reporting process for organizational reports including strategic/county plan (SPCC), Plans for Services, Continuous Quality Improvement and Quality Assurance. The Scorecard is updated annually. Initiatives are evaluated and status is updated. Initiatives may be removed if accomplished or continued if necessary for the next year. Additional initiatives may be recommended for the upcoming year.

As part of the annual update in FY 11, Recovery Oriented Systems of Care (ROSC) was implemented as an overarching goal that feeds into and supports all other Agency goals and objectives.   This new approach (ROSC), which has received national acclaim, is designed to enhance partnerships and emphasize the need for sharing recovery support resources within the community.  

Data, outcomes and progress in each program area are monitored for success. Based on this data, recommendations/modifications are implemented that will improve service delivery capability and best meet the needs of the clients and community. In addition, gathering information from key stakeholders is an integral piece of the planning process.  Input is gathered on an ongoing basis from clients, family members of clients, personnel and other stakeholders using a variety of mechanisms including focus groups, surveys and advisory committees to name a few.

The progress towards goals and objectives is monitored on a quarterly basis by the Strategic Planning Core Committee, which is comprised of Board Members and Management Team members.   Data is collected throughout all levels of the organization and is reviewed continuously to make changes for improvement as needed. Agency-wide data and outcomes are measured to ensure that the Agency is providing effective, efficient and fiscally responsible programs and services. Additionally, the Agency continually evaluates markets and gaps in services in order to strategically plan for expansion of services as resources permit.